Help & Frequently Asked Questions (FAQ)

Welcome to the Velle Help Center!
Here you’ll find answers to the most common questions about orders, shipping, returns, and more. If you need further assistance, our support team is always happy to help.

⭐ Ordering & Payment

How do I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order details.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure online payment options depending on your region.

Can I change or cancel my order after placing it?

Orders can only be changed or canceled before they are shipped. If you need to modify your order, contact us immediately.

🚚 Shipping & Delivery

Where do you ship?

We offer worldwide shipping. Availability may vary depending on your location.

How long does shipping take?

Orders are typically processed within 1–3 business days.
Delivery times vary by location and shipping option selected at checkout.

How can I track my order?

Once your package ships, you’ll receive a tracking number via email. You can use it to track your order in real time.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened products in their original packaging.

How do I start a return?

Contact our support team with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?

Refunds are issued once the returned item is inspected and approved. Processing usually takes 3–7 business days, depending on your payment provider.

🛠️ Product Support

What if my item arrives damaged or defective?

We’re sorry! Contact us immediately with photos of the issue, and we’ll provide a replacement or refund.

Do your products come with a warranty?

Some items include a warranty depending on the product type. Details are listed on the product page.

📦 Account & Customer Support

Do I need an account to place an order?

No — checkout as a guest is available. Creating an account allows you to view order history, save shipping details, and receive special offers.

How do I contact customer support?

You can reach us via our Contact Us page or email our team directly at:
📩 support@vellecollection.store 

❓ Still Need Help?

If your question wasn’t answered here, our friendly team is ready to assist you.
Contact us anytime — we’re here to help!